I am trying to buy a train ticket for a journey between East Croydon and Overton today. This is a simple journey, changing at Clapham Junction and Basingstoke. However, it ended up to be a hunt between different websites because the ticket didn’t show up on my preferred split ticket retailer. The itinerary was shown but it forced me to buy 3 tickets, one for each leg, to complete the journey. I then checked the website of the train operator,…
I have been using KeyGo for a while to travel between London, Croydon and Brighton. It is a product developed by Govia Thameslink Railway to be loaded onto a The Key smartcard which enables account-based ticketing so that I don’t need to buy a ticket beforehand. In the past, it always charged me correctly, but recently I am getting more troubles than the effort saved. In the last week, I had to contact the customer service twice because of suspected…
National Rail will change the rules for train ticket refunds for tickets purchased on or after 1 April 2026, which will result in a loss of refundability on flexible tickets on or after the validity start. The change Under the current rules, an unused flexible ticket (Anytime, Off-Peak or Super Off-Peak) can be refunded up to 28 days after its validity ends, subject to an administration fee of at most £5. If the ticket is partially used, the difference between…
I visited the Netherlands between 2023-12-14 and 2023-12-17, which was my first overseas trip from the UK without flying. I personally don’t like flying on airlines compared to other forms of public transport, mainly because it is a hassle to go to airports which are usually far away from the city centre, the strict airline security, the limited ability to carry luggage, and the need to book early as there is a strict limit on how many people a plane…
Contacting customer service about the use of a valid ticket combination results the combination becoming invalid.
On the last weekend I had my second long-distance train trip this year in order to do races in the North West and Midlands. Although the trip ended up nice, the preparation was a mess and I had to written off a few tickets due to changes of circumstances. Trip planning I was going for a race in Windermere, from the south to the north. The race registration was 07:15 – 08:00 at Fell Foot Park which was also where…